Refund and Return Policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: March 2025

Our Satisfaction Guarantee
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how to request a return
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refund timeline and method
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eu cooling off period
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special circumstances
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damaged or lost in transit
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disputes and chargebacks
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contact return support
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our promise
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our satisfaction guarantee

We're so confident in BootInk quality that we offer a 30-day risk-free trial. This isn't just a return policy—it's a promise that your transfers will perform exactly as advertised.

 

What's Covered:

  • Full Season Durability: If transfers peel, fade, or fail before a full season, full refund
  • Quality Issues: Defective transfers, color problems, or adhesion failures
  • Not Satisfied: If the final result matches your order but you're unhappy, you can return
  • Game Use Allowed: Use them in actual matches during your trial period

No Questions Asked: If your BootInk doesn't last a full season as promised, we'll refund your money immediately.

how to request a return

  1. Contact Us First: Email info@bootink.com with your order number and reason for return.
  2. We Review: Our team will assess your request within 24 hours and approve eligible returns.
  3. Return Instructions: We'll provide return shipping instructions and address (customer pays return shipping unless our error).
  4. Ship Items Back: Package transfers securely and ship using tracking for your protection.
  5. Refund Processed: Full refund issued within 3-5 business days of receiving returned items.

    Before Requesting a Return: Contact our support team first. Many issues can be resolved quickly without returning products.

refund timeline and method

Processing Time:

  • Approval: Return requests reviewed within 24 hours
  • Refund Processing: 3-5 business days after we receive returned items
  • Bank/Card Processing: Additional 2-7 business days depending on your bank

Refund Method: 

  • Refunds issued to original payment method
  • Credit card refunds processed through Shopify Payments
  • PayPal refunds sent directly to your PayPal account
  • Original shipping costs refunded only if our error

Immediate Issues: For damaged/defective items, we'll send a replacement immediately, no return required

european union cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

special circumstances

Custom Design Orders

 

Custom designs are eligible for returns under the same 30-day policy, provided:

  • The final product doesn't match the approved proof
  • Quality issues with printing or materials
  • You're unsatisfied with the result (standard 30-day policy applies)

Bulk/Team Orders

  • Same return policy applies to all order sizes
  • Team orders can be returned individually or as a group
  • Contact us for specialized return instructions on large orders

International Returns

  • Same 30-day return window applies globally
  • Customer responsible for return shipping costs
  • Duties/taxes on original shipment are not refundable
  • Items must clear customs for refund processing

damaged or lost in transit

If your BootInk order arrives damaged or goes missing during shipping:

  • Immediate Replacement: We'll send new transfers right away
  • No Waiting: Don't wait for carrier investigations
  • No Extra Cost: Replacement ships free of charge
  • Keep Damaged Items: No need to return damaged products

Quick Resolution: Transit issues are resolved within 24 hours. Just email us with your order number and photos of any damage.

disputes and chargebacks

Contact Us Before Disputing Or Chargebacks: Please reach out to our support team before initiating chargebacks or payment disputes. We resolve 99% of issues quickly and fairly. 

 

If you're considering a chargeback:

  • Email us first at info@bootink.com
  • We respond within 24 hours during business days
  • Most issues resolved without needing payment disputes
  • Chargebacks cost both parties fees and time

contact return support

Return Questions?


📧 Email: info@bootink.com
🕒 Hours: 8:00 AM - 10:00 PM AEST, Monday - Sunday
⏱️ Response: Within 24 hours during business days

 

Include in Your Message:

  • Order number
  • Reason for return request
  • Photos of any quality issues
  • Preferred resolution (refund/replacement)

our promise

At BootInk, we stand behind every transfer we make. Your satisfaction isn't just a policy—it's our commitment to the football community. We want you to step onto that pitch with confidence, knowing your gear will perform when it matters most.

 

Bottom Line: If BootInk doesn't live up to our promises, we'll make it right. That's not just good business—that's how champions treat champions.

WE ARE BOOTINK

Your Boots, Your Story

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